Browsing by Title
Now showing items 599-618 of 3430
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Customer churn – Irish electricty / gas market
(Dublin Business School, 2020)According to Little (2020) the liberalisation of the European Electricity market has resulted in higher competition which can be seen in the Irish market. The marketplace is evolving at a rapid pace requiring companies to ... -
Customer information services - the way forward
(Portobello College, 2000)Information technology services are becoming more that just a source of information. Information technology is not only about computers, it is about business information. It is changing the way business is conducted. ... -
Customer loyalty and customer retention in services industry with a specific focus on the restaurant industry
(Dublin Business School, 2007)Motivation: A lot of restaurant guess that service loyalty is important for future business growth but most of the time managers know neither ins and outs from customer loyalty nor the marketing strategy to set up to reach ... -
Customer perception of service quality in the Irish childcare providers : a case study of Fife childcare
(Dublin Business School, 2013)The research investigates the customers’ (parents’) perception of service quality in the Irish childcare context, where new research could contribute theoretical value. The conducted research explored key quality perception ... -
Customer perception of subscription based loyalty programmes in Ireland
(Dublin Business School, 2020)The aim of the research was to examine how customers perceive subscription based loyalty programmes and if it influences their behaviour in respect to frequency of visits, increase spend during these visits or social status ... -
Customer relationship management : business process or software solution?
(Dublin Business School, 2002)The purpose of this paper is to demonstrate how Customer Relationship Management applications can enable effective customer relationship management, provided that an organisation has the right leadership, strategy and ... -
Customer relationship management in the traditional retail banks in France
(Dublin Business School, 2013)Transparency, honesty, consideration, competence, proximity are the guarantees that any company must provide to its customers. The banking sector is no exception to the rule. In these difficult times of financial crisis, ... -
Customer relationship management systems for the SME’s – is this a perfect marriage made in the cloud?
(Dublin Business School, 2014)The purpose of this research is to identify the key evaluation criteria to be considered by the Small and Medium Enterprises before the selection of CRM deployment model and secondly, to build a practical guide for clear ... -
Customer Satisfaction & The Irish Service Industry
(Dublin Business School, 2001)In recent years there has been a radical shift by management in Ireland towards importance attributed to the services and more significantly how to satisfaction of customers with this industry. However, limited evidence ... -
Customer satisfaction in online shopping
(Dublin Business School, 2019)Online shopping is the biggest part customer attraction as well as customer satisfaction. In this technological world, most of the companies use online shopping for making satisfy the customer and for attracting more ... -
Customer satisfaction on the usability of fashion retail website for millennials in Ireland
(Dublin Business School, 2019)Retail websites are developed with the aim of attracting consumers to a featured product and ensuring that the attraction, as well as the customers’ interaction, leads to purchases. The purpose of this research is to explore ... -
Customers' perception of service quality in the commercial banking sector of Nigeria : a case study of Skye Bank Plc. Nigeria
(Dublin Business School, 2010)The research study is an investigation into customer perceptions of service quality in the commercial banking sector of Nigeria: A case study of Skye Bank Plc. The overall goal of the study is to identify the level to which ... -
The customers’ perception of servicescape’s influence on their behaviours, in the food retail industry
(Dublin Business School, 2015)Purpose: The purpose of this research is to examine the influence of servicescape on consumers’ behaviour in the context of grocery shopping, in a comprehensive and concrete way. And explore physical and social dimension ... -
Cyber aggression & cyberbullying: widening the net
(World Anti-Bullying Forum, 2019) -
Cyber bullying and its relationship with self esteem and quality of friendships amongst adolescent females in Ireland
(Dublin Business School, 2013)Research has indicated there is a relationship between bullying and levels of self esteem (O’Moore and Kirkham 2001) and quality of friendship (Flanagan et al 2008). O’Moore and Minton (2009) detailed the ... -
Cyberbullying in the workplace: it's relationship with self-esteem, stress and job-related affective well-being
(Dublin Business School, 2013)This study aimed to investigate cyberbullying in the workplace and its relationship with self-esteem, stress and job-related affective well-being. The study used a cross-sectional correlational design. 96 participants were ... -
Cyberbullying through social websites and its role on self-esteem, inadequacy and optimism levels in college
(Dublin Business School, 2013)The aim of the current study is to view cyber-bullying and its impact on self-esteem, optimism and feelings of inadequacy levels on college students. A mixed design was used in the study; a correlative design to look at ... -
Cyberbullying. The impact on empathy levels, quality of friendships and coping styles among teenagers
(Dublin Business School, 2016)The aim of this study is to investigate the impact of empathy, quality of friendships and coping styles on cyberbullying among teenagers. It utilised quantitative comparative correlational non-experimental design, using ... -
Cyclist/Driver : differences in conflict blame and road entitlement. Relationship to social-identity and personal entitlement
(Dublin Business School, 2016)This study aimed to increase understanding of cyclist-driver conflict. Cyclists, (n=183), and car drivers, (n= 197), took part in 2 separate online surveys which measures social identity (Lois et al., 2014), personal ... -
Cystic Fibrosis : an investigation into the relationship between acceptance of illness, coping strategies and gender
(Dublin Business School, 2007)The present study employed a correlational design to test the relationship between the measured variables of; acceptance of illness, coping strategies and gender, among a clinical sample of People with Cystic Fibrosis ...