Abstract
This presentation describes and demonstrates two tools that support and inform the delivery of education services to higher education students. 1) A customised online tool, that can help improve understanding of the library's role in information literacy and provides opportunities for librarians and faculty to collaborate. Statistics and a survey can yield information on usage and usefulness; 2) A re-purposed online tool (Google Forms) to track library patron’s reference interactions via various contacts points including IM, phone, Email and the reference desk. The purpose of tracking reference services is to inform the efficient design of library and information reference services to library users.
