This dissertation's goal is describe and show how the current pas system is
used within Statoil Newlands Cross and to propose new ideas on how it can
be improved for the benefit of Statoil and it's users. The present pas system at Statoil, the Edacom 9011 0, was developed in the 70's and has numerous outdated flaws. I have described the system in relevant portrayal as it is complicated and to understand exactly were the
problems lay I felt this was necessary. The customer requires the very best
of service and so staff today require the very best in hardware and software
to carry out this customer service.Through questionnaires, research and my own knowledge I have found numerous problems with the system. These problems have led me to the proposal of a new system being required for Statoil. I have also suggested ways in which the present problems can be rectified and ways in which the needs of the users can be met. This proposal includes a brand new cashier display, a reduction in hardware and also new keyboard functions, as well as a proposal for a new back office system. I have also suggested ways in which technological advances could be beneficial to the garage like Fuel Card ATM's, W@P (Wireless Application Protocol) and On-line Banking.