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dc.contributor.advisorSchofield, Keithen
dc.contributor.authorThomsen, Lineen
dc.date.accessioned2014-11-13T16:20:13Z
dc.date.available2014-11-13T16:20:13Z
dc.date.issued2014
dc.identifier.citationThomsen, L. (2014). The relationship between leadership styles and customer service employees’ job satisfaction in a multinational company. Bachelors Final Year Project, Dublin Business School.en
dc.identifier.urihttp://hdl.handle.net/10788/2169
dc.description.abstractLeadership style is one of the factors that help achieving job satisfaction and organizational goal. The aim of the present study was to investigate the relationship between leadership styles and job satisfaction among customer service employees in an Irish multinational company. For this purpose, a total of 60 employees (M=32, F= 28) in a multinational company in Ireland participated in the research. To data collection, all employees filled in Multifactor Leadership Questionnaire and job satisfaction Questionnaire. A significant positive relationship was found between job satisfaction and inspirational motivation transformational leadership. As well, a significant positive relationship was found between job satisfaction and contingent reward leadership. The results further indicated no significant difference in job satisfaction between Irish and other European or gender.en
dc.language.isoenen
dc.publisherDublin Business Schoolen
dc.rightsItems in Esource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.en
dc.rights.urihttp://esource.dbs.ie/copyright
dc.subjectPsychologyen
dc.subjectIndustrial psychologyen
dc.subjectManagementen
dc.titleThe relationship between leadership styles and customer service employees’ job satisfaction in a multinational companyen
dc.typeFinal Year Projecten
dc.rights.holderCopyright: The authoren
dc.type.degreenameBA (Hons) in Psychologyen
dc.type.degreelevelBA (Hons)en


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