dc.contributor.advisor | Wallace, David | en |
dc.contributor.author | Jayaraj, Balaji | en |
dc.date.accessioned | 2015-08-13T14:57:04Z | |
dc.date.available | 2015-08-13T14:57:04Z | |
dc.date.issued | 2015 | |
dc.identifier.citation | Jayaraj, B. (2015). To analyse the quality of front line managers leadership skills in relation with training and development in the Indian hotel industry (case study - ITC Grand Chola Hotel). Masters Thesis, Dublin Business School. | en |
dc.identifier.uri | http://hdl.handle.net/10788/2486 | |
dc.description.abstract | The hotel industry is a service-oriented industry the frontline staff in any hotel play a
major role. The frontline managers handle the hotel frontline staff’s, so the leadership
skills are very important for the frontline managers in the hotel industry. The
reviewed literatures indicate that, the Indian hotel industry is growing and in order to
sustain the growth and be competitive in the market, it is very important to maintain
and development the precious employees like frontline managers. Also it is said in
the reviewed literatures that for hotel frontline managers role the leadership skills are
very important and also many Indian hotel companies have training and
development for their frontline managers. This research specifically focuses on the
quality of frontline managers leadership skills in relation with training and
development in the Indian hotel industry. To do this research effectively the ITC
grand chola hotel has been taken as a case study and specifically this research
identifies ‘do the ITC management training and development program enhances the
quality of frontline managers leadership skills and do these skills improve business
growth to meet the strategic objectives of ITC grand chola hotels in India. To find out
the answer for this research question the four frontline managers of ITC grand chola
hotel from Chennai city, India has been interviewed in this research. The ITC grand
chola hotel is holding the 2nd rank in Indian hotel industry, so by taking up ITC grand
chola hotel as a case study for this research, it will effectively contribute to the
knowledge. | en |
dc.language.iso | en | en |
dc.publisher | Dublin Business School | en |
dc.rights | Items in eSource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder. | en |
dc.rights.uri | http://esource.dbs.ie/copyright | |
dc.subject | Tourism | en |
dc.subject | Training | en |
dc.subject | Personnel management | en |
dc.title | To analyse the quality of front line managers leadership skills in relation with training and development in the Indian hotel industry (case study - ITC Grand Chola Hotel) | en |
dc.type | Thesis | en |
dc.rights.holder | Copyright: The author | en |
dc.type.degreename | MSc in Management Practice | en |
dc.type.degreelevel | MSc | en |