Purpose: The purpose of this research was to explore how ERP systems are helping small to
medium sized IT companies in Ireland to improve their business processes. Moreover, it
projected which areas of business processes are getting more benefit than others with evidential
Design / methodology / approach: Four different organizations were contacted and interviews
were conducted of managing director and middle level managers who are using ERP systems
within their organizations. As it is an academic research so cross sectional method for data
collection was favored.
Findings: The exact way was identified as how ERP helps or optimizes different business
processes in a SME IT organization. Further, it found the percentage increase in efficiency of
different business processes and percentage decrease in time for processing transactions, which
has certainly add value to the existing literatures.
Research limitations / implications: Since it was an academic research and the author
conducted only 4 interviews so the result can’t be generalized until and unless further research
has been carried out with large samples.
Practical implications: The findings of this research will enable every professional working in
SME IT organization the importance of ERP implementation within their organizational
Originality / value: Even though the research was carried out for a short period of time and its
findings might not be generalized, howsoever it stands out to be the first research in SME IT
sector in Ireland. Author keywords: ERP, SME, IT sector, business processes