Recent Submissions

  • A product management process for Telecom Eireann 

    Dervan, Paul; Finnegan, Aidan; Malone, Sean; O'Reilly, Michael (Dublin Business School, 1996)
    Product management has been well established in fast moving consumer goods companies since the 1920' s but it is only relatively recent times that it has been popular in utilities like Telecom Eireann. The purpose this ...
  • Teleworking in Ireland 

    Coughlan, John; Gould, Paddy; McAndrew, Gerry; Speers, Martin (Dublin Business School, 1996)
    This report documents secondary research and primary research into teleworking in specific market sectors in Ireland. It also looks at the experience of other telecommunications companies providing teleworking products and ...
  • An Intelligent Network Technique for Monitoring Customer Calling Behaviour in the Irish Telephone Network 

    Cleary, Jim; Irish, Olga; Molloy, Peter; Sullivan, Des (Dublin Business School, 1996)
    This dissertation discusses all the issues involved in developing mechanisms to record call usage patterns in respect of a predetermined sample of household users, in the residential telecommunications market. Fundamentally, ...
  • Telephone account management for profitability & growth 

    Caraway, Edel; Joyce, David; Rafferty, David; Redmond, Albert (Dublin Business School, 1996)
    The purpose of this paper is to provide advice on setting-up a Telephone Account Management (T AM) unit in TE. The paper has been structured to bring the reader from Corporate through Business to Operational issues and ...