This thesis evaluates the effectiveness of ISO 9000 from the Irish perspective.
Section 1: Outlines why I decided to adopt this thesis. It gives a brief discussion on quality and it's important. It also shows the position of ISO 9000 in relation to TQM.
Section 2: After explaining what the quality standard ISO 9000 is, a SWOT analysis of certification has been undertaken, which explains exactly why Irish Organisations should implement it.
Section 3: Certification sets general requirements for organisations. This section looks into those requirements. It critically evaluates each requirement in theory vs. practice.
Section 4: The requirements of ISO 9000 will affect all areas of the value chain. By taking each component I analysised how certification could transform each sector.
Section 5: Organisations certify for various reasons e.g. to reduce costs, to increase market share etc. The objective is to elevate misunderstandings and analyse particular benefits. It also looks into some of the less obvious benefits.
Section 6: To be competitive Irish Organisations need to develop an appropriate customer service package. This section works through this development & evaluates how ISO 9000 will assist.
Section 7: Training & Motivation are vital components in any competitive organisation. This section evaluates how ISO 9000 caters for these areas.
Section 8: Certification can be a major investment. Depending on the organisation it can cost up to £100,000. In this section I will endeavour to produce a cost-benefit analysis, in order to ascertain whether this is worth the investment.