Does organizational justice affect the organizational citizenship behaviour of health professionals and have an impact on job satisfaction and turnover intention in the healthcare organization?

Abstract

This research focuses on the perception of organisational justice (distributive, procedural and interactional) of healthcare professionals working in healthcare organisations. It is also studied how perceptions of organisational justice affect the exhibition of organisational citizenship behaviours, job satisfaction of healthcare professionals and their turnover intention. A sample of 53 healthcare professionals consisting of general practitioners, doctors, nurses and healthcare assistants was studied. It was found that procedural justice and interactional justice had positive correlations with organisation citizenship behaviours. A positive correlation was found between all types of organisational justice and job satisfaction. A negative correlation was found between all types of organisational justice and turnover intention. The effects of gender on organisational citizenship behaviour, work experience and numbers of hours worked on turnover intention was also discussed. This research aims to give a new perspective of healthcare organisations to existing literature on organisational justice, organisational citizenship behaviours, job satisfaction and turnover intention.