• Login
    View Item 
    •   DBS eSource Home
    • Masters Dissertations
    • Business & Management
    • View Item
    •   DBS eSource Home
    • Masters Dissertations
    • Business & Management
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    An analysis of the impact of cultural diversity on grievance handling: A case study of Unilever Nigeria

    View/Open
    mba_gorvie_f_2019.pdf (1.372Mb)
    Author
    Gorvie, Florence Yemattu
    Date
    2019
    Degree
    MBA in Human Resource Management
    URI
    https://esource.dbs.ie/handle/10788/3667
    Publisher
    Dublin Business School
    Rights holder
    http://esource.dbs.ie/copyright
    Rights
    Items in Esource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.
    Metadata
    Show full item record
    Abstract
    As more companies are striving to be global, their workforce is becoming more diversified. Conflicts are inevitable in any organisation especially one that have employees from different cultural backgrounds. This research aims at analysing the impact of cultural diversity on grievance handling. To further understand this concept, a multinational company; Unilever Nigeria will be used as a case study. This a multinational company that is bases in Lagos, Nigeria and it employs people from different backgrounds be it race, gender, education and culture. In carrying out the research, both primary and secondary methods of data collection were used. A review was carried out on secondary sources such as research journals, articles and text books. Questionnaires were distributed among employees of Unilever Nigeria as a form of primary data collection with questions based on the topics of grievance handling and cultural diversity. This research produced a number of findings: recent studies have confirmed that cultural diversity and effective grievance handling have an effect on employee performance and organizational growth. Research has also proved that as a result of increase in globalization, companies are now more likely to have a culturally diverse workforce. The main conclusion drawn from this research is that ways in which employee grievances are handled is highly linked to their performance and commitment level. This research argues that in the process of grievance handling, management should often ensure that it generates all the relevant facts needed to make informed judgment and decisions on any specific grievance presented to it.
    Collections
    • Business & Management

    Browse

    All of DBS eSourceCommunities & CollectionsBy Issue DateAuthorsSupervisorTitlesSubjectsThis CollectionBy Issue DateAuthorsSupervisorTitlesSubjects

    My Account

    LoginRegister

    Statistics

    View Usage Statistics

    DSpace software copyright © 2002-2022  DuraSpace
    Contact Us | Send Feedback
    DSpace Express is a service operated by 
    Atmire NV