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    The potential of technological innovation to reduce fraud and increase trust in the Indian banking system

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    mba_routh_s_2019.pdf (1.319Mb)
    Author
    Routh, Subhajit
    Date
    2019
    Degree
    MBA in Finance
    URI
    https://esource.dbs.ie/handle/10788/3933
    Publisher
    Dublin Business School
    Rights holder
    http://esource.dbs.ie/copyright
    Rights
    Items in eSource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.
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    Abstract
    Everyone deposits their hard earned money with the banks with a hope that they can withdraw their own money on demand. Because of the technological advancement, alternative channels like online banking, mobile banking, ATM etc. fulfills their banking needs. This transformation has opened a new door of opportunity to the fraudsters, who are using newer techniques with malware, virus, ransomware to steal the public money from the bank, because of which customers are losing confidence on the banks as a safe keeper of their assets. The main aim of the first and second part of the research is to find out the new techniques of committing online fraud and the technological innovations to prevent the same in Indian banking system respectively. The third part will propose the research methodology. The final section explains the outcome of the primary data which is collected by taking five interviews from senior bank officials.
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