For my project I developed a website for a Computer Technical Support company. The main purpose of the website will be to promote a Tech Support Company and also to gain experience creating an ecommerce website. The website is also to be used as a demonstration for potential customers to show what can be achieved for a small investment.
The website is to be user focused with a simple modern design. From the customers point of view the website should be viewed as a resource to:
• Purchase Support on demand – Request Remote Support, Request On Site Support or Request Email Support
• Purchase supplies – Purchase computer equipment, accessories and supplies e.g. Ink, Toner, computers, monitors etc
• Knowledge – Gain, Share and Research Knowledge on a Blog.
The website will be vendor neutral and offer links to trusted websites for support, purchasing and product reviews. The website will incorporate a remote support portal, were users of desktop and server computers can gain easy access to allow a technician to remotely access the users computer to help resolve technical issues remotely.
The website will also have an ecommerce portal with the ability to customers to purchase goods and services from various venders.