Abstract
Digital transformation in project team can be described as incorporation of emerging or digital
technologies in the organisation, significantly changing the way how organisation works and
adding value to the customers. Many of the organisation are yet to implement digital
technology in their project teams while the organisation that has already implemented
digitalisation is innovating tools to reduce employee efforts and increase efficiency. This
research study was undertaken with the aim to identify the challenges faced by the project team
during the implementation phase. Interviews and online questionnaires were conducted to
measure the knowledge/skill gap, critically identify the challenges and finally formulate better
practices for the future project team that will implement digitalisation. The key characteristics
of the business models derived from this study are represented through innovative strategies
and plans a project team can adopt during the implementation by validating against the
initiative from the renowned IT organisation.
