Did private wealth management and customers' behavior change after the financial crisis of 2008 in France?

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Baux, Jean Antoine
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MBA in Finance
Dublin Business School
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The main purpose of this study is to better understand the impact of the financial crisis of 2008 on both private wealth management and customers‟ behaviour. This study attempts to fill a gap in the existing private wealth management services with their customers. A number of changes have taken place in the French private wealth management industry and it appears to be a gap between those changes and the customers‟ expectations. Data used in this study were collected from two sources, primary and secondary data. For primary data, they were obtained through the use of in depth-interviews with private wealth managers and with customers. Secondary data were collected from various sources such as business library, journal articles, eBooks, catalogues, textbooks and internet. In the first part of this study, a review of definitions and explanations about the wealth, the wealth management, the private wealth management and high-net-worth individuals is undertaken. Then, in the second part of this study, the research findings from the implementation of primary data are described and analysed. Research findings are aimed to help private wealth managers to be more responsive to encounter and manage potential future crisis. This research would help French private wealth management companies to better evaluate the changed landscape by adjusting their business models in order to provide a better wealth management to their customers, who have changed their behaviour shortly after the arrival of the financial crisis of 2008. It was found that unexpected factors have deeply influenced the French private wealth management industry during and after the financial crisis of 2008. The outcome of this dissertation would have identified things to improve and helped to provide a better wealth management from the wealth managers to their customers. Author keywords: Wealth management, Financial crisis