Understanding HR practices in Irish hotels and their implications for employee retention in the sector

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Ramos de Souza, Mila
Issue Date
MBA in Human Resource Management
Dublin Business School
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The research investigates the impacts of human resource practices on levels of employee retention in the Irish hotel industry context. The material gathered in this study provides an understanding of the following HR practices: training and development, rewards and employee wellbeing. The primary survey was conducted among the HR professionals in the hotels in Dublin by face-to-face interviews. The results suggest that although most participants perceive the importance of HR, the hotels can develop their practices better in order to retain their employees. It is argued that the current and emerging challenges facing the industry demand an approach to HRM that is far more strategic in which practices and policies can contribute for the decision of employees stay in the companies. In the conclusion, a conceptual framework is presented showing the relation between focused HR practices and employee retention. Therefore, the results from the research can be really useful for Irish hotel, as a reduction in employee turnover would be a significant factor for competitive advantage. Author Keywords: HRM, HR practices, training, reward, employee wellbeing, employee retention, hotels, Ireland