How do Project Managers address cross-cultural challenges in multicultural projects? Perspectives from the healthcare industry

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Costello, Sean
Issue Date
Dublin Business School
The study aims to contribute to the body of knowledge relating to how Project Managers address issues that can arise due to the presence of a multicultural workforce. The research examines information gathered from a group of 6 diverse Project Managers who work in the healthcare sector through a qualitative design by using semi-structured interviews. A thematic analysis of these interviews shows that Project Managers implement a variety of methods such as setting clearly defined roles & responsibilities within the team, establishing trust, maintaining clear lines of communication & being able to adapt their styles of leadership as they see fit. The data also suggests that there is no one tool, theory or training that Project Managers utilize, but rather the skills they use to address these issues are developed from experience.