Do Irish companies think that becoming certified to ISO 9001 is beneficial?

No Thumbnail Available
Authors
Healy, Graham
Issue Date
2009
Degree
MA of Business Administration
Publisher
Dublin Business School
Rights
Items in Esource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.
Abstract
The adoption of the ISO 9001 Total quality management Systems Standard has proven to be very popular amongst Irish companies, yet to date little research has been undertaken that can indicate how improvements in business performance can be attributed to it. The objective of this research paper is to examine the relationship between ISO 9001 certification and improved business performance for companies in Ireland.