What makes a SaaS company cross the chasm? – Analysing factors that make customers purchase a freemium service

dc.contributor.advisorDuff, Daviden
dc.contributor.authorNaidu, Haripriya
dc.date.accessioned2019-03-11T11:36:59Z
dc.date.available2019-03-11T11:36:59Z
dc.date.issued2019
dc.description.abstractBusiness softwares companies are moving to the cloud space to reduce infrastructure costs and ease accessibility to the users in the long run. Such softwares are coined as SaaS products that can be accessed from anywhere under the sun. Such softwares have become a trend and follow a subscription model to keep the business running. Because of the industry explosion, it is important to understand the strategies used by such companies to attract loyal customers as every SaaS product has an equivalent competition. This study talks about the freemium strategy adopted by the companies and the factors that make customers move from the free version to the paid version. This study demonstrates service encounters with and without incidents that is considered as a subset of relationship marketing. Research has been done using qualitative and quantitative methods that highlights a general customer tendency towards a service like this and the service provider to understand their lookout while designing and selling such a service.en
dc.identifier.citationNaidu, H. (2019). What makes a SaaS company cross the chasm? – Analysing factors that make customers purchase a freemium service. Masters Thesis, Dublin Business School.en
dc.identifier.urihttps://esource.dbs.ie/handle/10788/3690
dc.language.isoenen
dc.publisherDublin Business Schoolen
dc.rights.holderCopyright: The authoren
dc.rights.urihttp://esource.dbs.ie/copyrighten
dc.subjectRelationship marketingen
dc.titleWhat makes a SaaS company cross the chasm? – Analysing factors that make customers purchase a freemium serviceen
dc.typeThesisen
dc.type.degreelevelMScen
dc.type.degreenameMSc in Marketingen
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