Role of critical success factors in enterprise resource planning (ERP) Implementation in medium size enterprises in Ireland

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Joshi, Abhilash
Issue Date
MBA in Information Systems
Dublin Business School
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Technology is changing every day and companies are finding hard to sustain this global competition. With the Advancement of technology, adapting technology has become cheaper and quick, this has attracted Small and Medium size organizations as they strive to use latest technology in cheaper rates to increase profits and customer satisfaction. The Enterprise Resource planning (ERP) is also one of the tools that has been the centre of attraction since decades for SMEs. Though ERP has its own benefits, researchers claim ERPs as most complex project to implement. Though many researches has been done to find out ways for mitigate risk and failure, the failure rate is higher and this strives researcher to look for critical success factors that will help organizations to reduce risk and chance of failure. This study tries to fill literature gap for Irish SMEs in this sector by identifying critical success factors and their impact, in which four factors like Top management, change management, communication and training and knowledge management were selected from literature review and through interviews ,views were collected and more factors were identified through this investigation that will help SMEs for their implementation to tackle risk and failure.