The relationship between work behaviours, work attitudes and perceived stress in the airline industry

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Lest, Linda
Issue Date
BA (Hons) in Psychology
Dublin Business School
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The purpose of this research was to examine what influences absenteeism in flight attendants. This study adopted a quantitative cross-sectional design that was correlational and descriptive in nature, and it had one hundred and five participants. Flight attendants, who had been absent once or more reported lower job satisfaction than those with no absences, and higher stress than those who had two or more absences. Flight attendants who worked full time were found more likely to be absent from work than those who worked part-time. However the participants on part-time contract with one or more absences reported significantly higher workload than those who had not been absent. There were no significant differences in gender, age, marital status, and number of children living in the household between those who reported being absent and those who did not. No relationship between absence duration and job satisfaction and age was found. Author keywords: absenteeism, job satisfaction, perceived stress, life satisfaction, flight attendant, cabin crew