Evaluating the Role of Application Programming Interface Technology in Indian Banking Projects - A Qualitative Study
Authors
Bhagwat, Vrushali Rohidas
Issue Date
2025.17.12
Degree
Master of Business Administration
Publisher
Dublin Business School
Rights holder
Rights
Open Access
Abstract
This study evaluates the strategic role of Application Programming Interface (API) technology in Indian banking projects, focusing on innovation, operational efficiency, and financial inclusion. Adopting an interpretivist philosophy and inductive approach, the research employed a mono-method qualitative design using semi-structured interviews with six senior banking professionals. NVivo-assisted thematic analysis revealed 39 distinct themes across infrastructure modernization, security architecture, regulatory compliance, and customer-centric innovation. Key findings highlight APIs as enablers of scalable digital ecosystems, enhancing transaction speed, system interoperability, and stakeholder engagement. Challenges included legacy system constraints, cultural resistance, and cybersecurity risks, mitigated through middleware platforms, sandbox testing, and agile governance frameworks. The study concludes that APIs are not merely technical tools but strategic assets driving digital transformation in Indian banking. It offers actionable insights for institutions seeking to align API adoption with regulatory mandates, customer expectations, and long-term value realization.