How ERP is helping small to medium sized IT companies in Ireland to improve their business processes?

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Ghose, Anindita
Issue Date
MBA in Information Systems
Dublin Business School
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Purpose: The purpose of this research was to explore how ERP systems are helping small to medium sized IT companies in Ireland to improve their business processes. Moreover, it projected which areas of business processes are getting more benefit than others with evidential support. Design / methodology / approach: Four different organizations were contacted and interviews were conducted of managing director and middle level managers who are using ERP systems within their organizations. As it is an academic research so cross sectional method for data collection was favored. Findings: The exact way was identified as how ERP helps or optimizes different business processes in a SME IT organization. Further, it found the percentage increase in efficiency of different business processes and percentage decrease in time for processing transactions, which has certainly add value to the existing literatures. Research limitations / implications: Since it was an academic research and the author conducted only 4 interviews so the result can’t be generalized until and unless further research has been carried out with large samples. Practical implications: The findings of this research will enable every professional working in SME IT organization the importance of ERP implementation within their organizational structure. Originality / value: Even though the research was carried out for a short period of time and its findings might not be generalized, howsoever it stands out to be the first research in SME IT sector in Ireland. Author keywords: ERP, SME, IT sector, business processes