Impact of communication in maintaining quality and timely delivery of projects

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Khandekar, Geetika Hemantkumar
Issue Date
MBA in Project Management
Dublin Business School
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Purpose: This research is conducted with the purpose of analysing the impact posed by communication on the quality management and prompt delivery of Indian IT projects. Methodology: The research data has been acquired through the survey process wherein 20 participants comprising project managers, project team members, were interrogated with the questionnaire. Findings: The research-oriented findings uncovered that communication with the support of modern techniques like Skype, email, video conferencing and voice calls, has strong and positive impact on the assurance of IT projects' quality along with their delivery as per schedule. Practical Implication: This research imposes implication on the practical usage of the communication strategies in the project. The research depicts that if the viewpoints of the team members are not recognised and interpreted in a correct manner, then it may generate communication problems which further degrades the flow of information.