The good, the bad and the ugly - a study of e-mail use in Irish businesses : the current status and suggestions for improvement

dc.contributor.advisorLynch, Shayen
dc.contributor.authorBoettcher, Stefanieen
dc.date.accessioned2014-09-13T15:42:34Z
dc.date.available2014-09-13T15:42:34Z
dc.date.issued2002
dc.description.abstract‘Electronic mail, or e-mail for short, is a way of sending messages across a network (such as the Internet) ... It is the most widely used application of the Internet.’ (Butler 2001, p. 69) Electronic mail has become a vital communication tool in today's working environment. This research project aims to identify the various benefits, inefficiencies and implications of e-mail use in business with an emphasis on Irish businesses. References to information overload through e-mail, increased stress levels, reduced productivity and inefficient management control are now commonplace in a substantial body of research. The absence of company guidelines, policies and social cues and a lack of e-mail etiquette (‘netiquette’) largely contribute to these inefficiencies. More and more companies in Ireland adopt e-mail as their primary form of communication. E-mail traffic will increase exponentially in relation to the number of e-mail users in the coming years and the existing inefficiencies of e-mail use will become an even bigger issue for many organisations if the existing concerns are not addressed.en
dc.identifier.citationBoettcher, S. (2002). The good, the bad and the ugly - a study of e-mail use in Irish businesses: the current status and suggestions for improvement. Bachelors Final Year Project, Dublin Business School.en
dc.identifier.urihttp://hdl.handle.net/10788/2013
dc.language.isoenen
dc.publisherDublin Business Schoolen
dc.rightsItems in eSource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.en
dc.rights.holderCopyright: The authoren
dc.rights.urihttp://esource.dbs.ie/copyright
dc.subjectComputer scienceen
dc.subjectBusiness communicationen
dc.titleThe good, the bad and the ugly - a study of e-mail use in Irish businesses : the current status and suggestions for improvementen
dc.typeFinal Year Projecten
dc.type.degreelevelBAen
dc.type.degreenameBA (Hons) Business Information Managementen
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