Does in-house mediation result in convincing outcomes for parties, employers and employees, involved in mediation within irish organisations?

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Powar, Rima
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MSc in Management Practice
Dublin Business School
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Mediation is a structured and efficient process incurred by the company in the resolution of disputes. It has an attractive quality to it when the company looks to mitigate risk, reduce expenses and preserve relationships. It is believed that mediation brings about a tremendous reduction in the amount of time and expense associated with the formal adjudication procedures. The aim of this research paper is to analyse and understand the significance of mediation in organisations established in Ireland. There has been research carried out on mediation by Teague, Roche, Doherty, Bouchier, and The Kennedy Institute of Workplace Mediation Research Group. Their work has approached workplace mediation as an idealised concept, which works excellently in improving the organisational culture and has no loopholes or drawbacks. Their reliance on the increasing trend whereby companies are leaning towards mediation for resolving in-house disputes has inculcated a belief that mediation is the right and always the most appropriate approach. During the research, the researcher aims to evaluate the role and competencies of in-house mediators, as they play a crucial role in maintaining the neutrality factor and assisting the parties in reaching an amicable solution, beneficial to the organisation and the parties involved. The underlying factor for successful mediation is the voluntary initiation by the parties to negotiate their issues, the confidentiality of the entire process per se, and the fact that although the agreement is legally binding it is a mutual decision made by both the parties.