Examining the impact of Covid-19 on Public Service Motivation

dc.contributor.advisorCiara Devine.en
dc.contributor.authorCloonan, Theresa
dc.date.accessioned2023-03-03T13:42:12Z
dc.date.available2023-03-03T13:42:12Z
dc.date.issued2022-05
dc.description.abstractPublic Service Motivation (PSM) refers to the orientation of those who deliver public services to people with the purpose of serving the public good. The study looks at how this might have been affected by the Covid-19. Following a mixed methods approach, employees of a Local Authority were surveyed to assess current PSM levels and whether this differed to pre- pandemic levels. The majority of staff did not experience change but for those who did, it was predominantly increased rather than decreased PSM. The combination of factors which accounted for the resilience of PSM could not be isolated however. Analysis of what aspects of the work is most valued by staff revealed three themes: Meaningful Work, Quality of Life and Workplace Factors. The predominance of the Meaningful Work theme aligns with the concept of PSM and it is suggested that it be explored for possible incorporation into HR strategies.en
dc.identifier.citationCloonan, T. (2022) Examining the impact of Covid-19 on Public Service Motivation. Master's thesis, Dublin Business School.en
dc.identifier.urihttps://esource.dbs.ie/handle/10788/4385
dc.language.isoenen
dc.publisherDublin Business Schoolen
dc.rights.holderItems in eSource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.en
dc.rights.urihttp://esource.dbs.ie/copyrighten
dc.subjectCOVID-19 (Disease)--Social aspects--Irelanden
dc.subjectCOVID-19 Pandemic, 2020en
dc.subjectCorporate culture.en
dc.subjectEmployee motivation.en
dc.subjectCivil service.en
dc.subjectEmployee-management relations in governmenten
dc.titleExamining the impact of Covid-19 on Public Service Motivationen
dc.title.alternativeA mixed methods study of a Local Authorityen
dc.typeThesisen
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