The importance of motivation for employee retention: A study on hospitality sector at London
Authors
Jaya, Vrijesh Kumar Subhash
Issue Date
2019
Degree
MA of Business Administration
Publisher
Dublin Business School
Rights holder
Rights
Abstract
The purpose of this study is to unravel the management strategies required to enhance the policy of employee retention. The workers are expected to stay with the organisation when the retention strategies of the organisation can make quitting the firm less beneficial. Different motivational theories have been incorporated in the research work and it is found that motivation of employees plays a vital role in the field of hospitality both practically and theoretically. The main role of the human resource manager is to ensure job commitment from the employees at the workplace which is possible only by way of motivation. It has been observed that the retention strategies have become a very crucial part of the business strategy of any organisation. The strategies such as creation of an exchange of positive relationship, making a more satisfactory job and compensation are needed to be incorporated. Again, leadership and its various styles followed by different leaders can have significant impact upon the employee retention policies of the organisation. There are some forms of leadership which motivate the employees to put more efforts for the company which will help them in their personal growth and development. In this study, inductive approach is utilised for investigating the present theoretical constructs and supporting qualitative methods. Inductive approach enables analysing new theories in relation to the significance of motivational factors for employee retention. In this research, five managers of London based hotels are selected using the purposive based non-probability type of sampling. As the present study is qualitative; therefore, the thematic analysis technique is being applied. After reviewing response of the participants, it can be stated that employee retention strategies are to be considered as the key elements for quick growing industries like hotel organization. In order to improve the retention strategies, the hospitality organizations should consider the effective employee motivation schemes which makes them feel more encouraged and welcome to work for the organization. In the recommendation section, it is stated that there is also a profound need of orientation for the employees. This makes the employees familiar with the company where they are going to work. They also feel valued when they get an appreciation on the part of the management. It is also important to provide justified compensation to the employees so that they get the requisite job satisfaction.