Do line managers in Circle K use emotional intelligence to improve employees’ job performance and are they trained and supported by HR?

No Thumbnail Available
Tiwari, Harshita
Issue Date
MBA in Human Resource Management
Dublin Business School
Items in eSource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.
The aim of this research is to find out if managers in Circle K are trained and supported by HR managers to use emotional intelligence especially, to improve employees’ performance. The geographical coverage of this research is Dublin, Ireland. Irish retail industry contributes 12% to total GDP and Circle K is the largest forecourt retailer in Ireland with 420 outlets all over the nation. It is safe to assume that Circle K in Dublin itself is providing jobs to many people. The research was conducted using qualitative analysis with data being gathered from interviews of managers across Dublin. Managers did show their competence when it comes to use emotional intelligence but the trainings they received were not enough. At last there were some recommendations given which might improve company’s training structure.