Understanding HR practices in the Peruvian insurance context and their effect on employee satisfaction

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Ames Chauca, Fernando Antonio
Issue Date
Master of Business Administration
Dublin Business School
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The relationship between human resource practices to performance and organization’s achievements has been widely studied. But today, human capital has become the most valuable assets in organizations, this research study focuses on the impact of human resource practices on employee job satisfaction rather than only on organizational performance. Primary qualitative data was collected through in depth semi-structured interviews with line managers in a multinational insurance company operating in Peru. It was found that the company has an employee-oriented approach and practices with positive relation between employee satisfaction and both individual and organizational performance. Moreover, communication, training, and non-monetary rewards as main practices implemented, involvement of line managers as a key factor in this successful implementation. The main contributions of this study are the empirical findings and a conceptual framework, which gives priority to practices to enhance employee satisfaction improving individual and organization performance.