The potential of technological innovation to reduce fraud and increase trust in the Indian banking system

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Routh, Subhajit
Issue Date
MBA in Finance
Dublin Business School
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Everyone deposits their hard earned money with the banks with a hope that they can withdraw their own money on demand. Because of the technological advancement, alternative channels like online banking, mobile banking, ATM etc. fulfills their banking needs. This transformation has opened a new door of opportunity to the fraudsters, who are using newer techniques with malware, virus, ransomware to steal the public money from the bank, because of which customers are losing confidence on the banks as a safe keeper of their assets. The main aim of the first and second part of the research is to find out the new techniques of committing online fraud and the technological innovations to prevent the same in Indian banking system respectively. The third part will propose the research methodology. The final section explains the outcome of the primary data which is collected by taking five interviews from senior bank officials.