Examine the impact of organizational structural dimensions on employee turnover in finance sector
Authors
Kankanamgamage, Nihara Nadeeshani
Issue Date
2025.17.12
Degree
Master of Business Administration
Publisher
Dublin Business School
Rights holder
Rights
Open Access
Abstract
Employee turnover is a key concern in finance sector and organizational structure plays a vital role in employee retention decisions. This quantitative study examines how organizational structural dimensions particularly centralization, hierarchy levels, formalization, span of control and matrix structure impact on employee turnover intentions in finance sector. The theoretical framework covers from contingency theory and social exchange theory. The study reveals that contemporary finance organizations must prioritize on relationship quality dimensions of span of control, matrix structure and hierarchy levels over traditional mechanisms of centralization and formalization. The study provides policy makers with an evidence-based framework for structural risk assessment and targeted interventions to reduce voluntary turnover. The study has provided key recommendations including optimize spans through enhanced trainings and digital support, implementation of clear governance framework for matrix structures, manage the hierarchical levels in strategic manner while maintaining compliance and transforming formalization from restrictive to supportive mechanisms.