The importance of Total quality management in discount grocery stores in Ireland

dc.contributor.advisorWalsh, Luciaen
dc.contributor.authorBriedyte, Egleen
dc.date.accessioned2014-10-17T10:34:31Z
dc.date.available2014-10-17T10:34:31Z
dc.date.issued2014
dc.description.abstractThis dissertation is aimed to identify “The importance of Total quality management in discount grocery stores in Ireland”. Particularly it is based on Germany discount retail chain case – Aldi. The dissertation starts with the overview of the retail especially discount grocery retail industry in Ireland, its development and changes through the years. The research is combined of both secondary and primary data. Using reliable reference and corresponding literature, research explores the main aspects of quality, Total quality management, total Total quality management and all applies to Aldi case. Qualitative and quantitative data collection methods are used to collect the necessary and research suited data. Via conducted questionnaires and observations days there are received important data supporting secondary data review. The research findings and conclusions clarify the main aspects regarding research questions and hypotheses as well as identifying the correlation of Total quality management and success of retail business. The last part of this dissertation provides with some recommendations to improve the most problem-orientated areas revealed by this research. Author keywords: Total quality management, total Total quality management, retail, Aldien
dc.identifier.citationBriedyte, E. (2014). The importance of Total quality management in discount grocery stores in Ireland. Masters Thesis, Dublin Business School.en
dc.identifier.urihttp://hdl.handle.net/10788/2118
dc.language.isoenen
dc.publisherDublin Business Schoolen
dc.rightsItems in Esource are protected by copyright. Previously published items are made available in accordance with the copyright policy of the publisher/copyright holder.en
dc.rights.holderCopyright: The authoren
dc.rights.urihttp://esource.dbs.ie/copyright
dc.subjectTotal quality managementen
dc.subjectRetail tradeen
dc.titleThe importance of Total quality management in discount grocery stores in Irelanden
dc.typeThesisen
dc.type.degreelevelMBAen
dc.type.degreenameMBA in Business Managementen
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